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Click Here for our standard returns form

Click Here for our gift returns form

What is LACROSSE.COM's policy on returns and exchanges?

We gladly accept returns on most items purchased within 30 days, returned in their original condition (brand new, unworn, unlaundered, unembellished). Please try on items in a clean, indoor area in case you need to return them. Domestic exchanges are shipped via standard ground service at no additional charge to you. Allow 1-2 weeks from the time you send your return to receive your exchange order.

Please contact us in order to receive specific instructions and address information when returning goals and large field equipment. Field equipment returned to the wrong location will result in a 15% restocking fee.

We cannot accept returns on the following:

  • Warm up suit parts - any item sold as a set must be returned as a set
  • DVDs, videos, or books
  • Signed memorabilia - All sales are final in order to protect the integrity of authenticity
  • Customized, worn or laundered items of any kind

Credits will be made to the original form of payment on the order. Shipping costs are not refunded.

Where do I send Returns?

Please remember to completely fill out the returns section of the invoice you received with your package and ship your return package either FedEx or insured US Mail (remember to keep your receipt and tracking number) to the address below. This returns address also applies to special order items sent to you directly from the manufacturer.

431 US Highway 70A East
Hillsborough, NC 27278

We cannot be responsible for packages lost en route to our company.

Please understand that we cannot accept COD's or packages marked "Bill Recipient" and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.

For information regarding returns of goals or large field equipment please see below.

What if I can't print the return form?

If you are unable to print our Standard Return Form, please write down your name, address, and phone number on a piece of paper. Please include your order number and what item is being returned. If you would like an exchange item, please also indicate the item number, name, size and color.

What if I receive the wrong item?

Please contact a customer service representative at 1-800-955-3876, so that they can fix the error and get the correct item shipped out to you. We ship all exchange orders back to you with FREE Ground Shipping in appreciation of your business and patience with us.

If I receive a defective item, what is the return procedure?

Every item that we sell meets our highest standards for quality and performance. Many of the items we sell require special care because of the materials they are made of (leather, latex foam, ortho glass, performance fabrics, etc). It's our experience that through proper care and normal use almost all defects for apparel and footwear will be evident in the first 60 days after the purchase. For this reason you may return any defective item for 60 days after the date of purchase for an exchange or full refund. You may also notice that some non-apparel and non-footwear items have extended warranties that will of course be honored during the life of their guarantee.

We also recognize that in extreme circumstances, an item you have owned for more than 60 days, even one that does not show excessive wear or maintenance neglect, may truly be defective. Our goal is to honestly evaluate every return and make a reasonable decision on every claim. We have designed our returns process to support a reasonable cost of doing business and avoid needless waste.

How long will it take for my Return/Exchange to be processed?

Returns are usually processed within 1-5 business days after they arrive at our location.

I wish to return/exchange my order, but don't want to be stuck without any gear while waiting for the replacement item. Can we work something out?

In order to make sure you are not left without any gear, you can place a new order for the replacement item by calling 1-800-955-3876. We will charge you for the order but will ship it via our ground service for free; if you want your exchange order sent via the carrier of your choice at an additional charge. When we receive the Return order, the charge for the original item will be credited back to your credit card. This option will ensure the fastest turnaround for the replacement item.

What if I need to return Goals or Large Field Equipment?

Most of the goals and large field equipment we sell is shipped directly from the factory. These items require special handling and shipping instructions in the event they need to be returned. Please call to get details on how to return new or defective goals or large field equipment. (A 15% restocking fee may apply.)