Policies
Privacy Policy
Great Atlantic Lacrosse Company respects your privacy and we take it extremely seriously. We recognize that it costs more to obtain a new customer than to keep a present customer. And, we take great pride in being honest, fair, respectful, and courteous to each and every customer. We will not rent, sell or exchange your email address. We do not collect any of your personal information unless you provide it to us. Any information that you provide to us will only be used to better serve your needs and to make your shopping experience more complete. We follow this policy not just because it is the law, but because we believe that it is the right thing to do.
Safey and Security Policy
Our web-site is 100% safe, guaranteed. When you use your credit card to shop at LACROSSE.COM, rest assured that the transaction is completely safe. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with Firefox, Mozilla, Internet Explorer, and Safari. This technology safeguards your personal information and ensures your complete privacy. In fact, shopping online at LACROSSE.COM is safer than using your credit card at a restaurant or department store.
If you would still prefer to telephone us with your credit card information, you can call 800-955-3876 or 919-644-6800 outside the U.S. Our Customer Service Team is available to assist you with all your needs Monday through Thursday 8:00AM to 2:00AM Eastern Time and Friday through Sunday 8:00AM to Midnight Eastern Time.
No Risk Return Policy
LACROSSE.COM follows a no-hassle return and exchange policy. If you are not completely satisfied with an item's fit or performance, simply return it for an exchange or merchandise refund. To return an item, use the returns section from your invoice. If you no longer have your invoice, you can use a sheet of paper, but be sure to include all relevant contact information. Send your package back via UPS or insured US Mail, and keep your record of the shipment. We can not accept responsibility for returns packages lost in the mail and we do not accept packages sent C.O.D. We offer free ground shipping on exchange items. Our #1 goal is your complete satisfaction and we guarantee it!
Backorder Policy
An order for an item that is temporarily out of stock is called a "backorder." When you place an item on backorder, we will ship the item to you via our regular ground shipping as soon as it becomes available. You are never charged for a back-ordered item until it is shipped, and you may cancel an item on backorder at any time. You do not pay additional shipping for backorders. In regards to an international order, we can only ship one package per international order. If your order consists of several items, one or more of which are on backorder, we cannot ship the in-stock items until the backordered items become available. If you want to receive your in-stock items right away, you must remove the backordered items from your order and re-order them when they are in-stock.
Standard Delivery Policy
All orders from LACROSSE.COM are processed between 8:00AM and 4:00PM Eastern Time, Monday through Friday. As long as we receive your order within our processing time and the items that you order are in stock, your order will be shipped within 24 hours. Regular ground shipping takes from 2 to 7 business days, depending on your distance from us (within the continental U.S.)
Ground Shipping Rates
| Order Total | Shipping Rate |
|---|---|
| $0.01 - $4.99 | $2.00 |
| $5.00 - $10.00 | $5.99 |
| $10.01 - $25.00 | $6.99 |
| $25.01 - $50.00 | $7.99 |
| $50.01 - $75.00 | $8.99 |
| $75.01 - $100.00 | $9.99 |
| $100.01 - $150.00 | $10.99 |
| $150.01 - $200.00 | $12.99 |
| $200.01 - $250.00 | $13.99 |
| $250.01 - $350.00 | $16.99 |
| $350.01 - $500.00 | $20.99 |
| Over $500.00 | By Percentage |
*For Ground Shipping to AK, HI, or PR add $5.00 to the Regular Ground shipping rate.
*For Ground Shipping to GU or VI add $10.00 to the Regular Ground shipping rate.
2 Day Shipping Policy
You can upgrade to Express 2 Day Shipping for an additional $9.00 onto the Regular Ground shipping rate and have your items delivered within two business days, provided that we receive your order before 4 p.m. (EST).
**For 2 Day Shipping to AK, HI, PR, GU, or VI add $11.00 to the 2 Day shipping rate.
Express Shipping Policy
You can also order Express Shipping for an additional $15.00 onto the Regular Ground shipping rate and have your items delivered the next business day, provided that we receive your order before 4 p.m. (EST).
***For Express Shipping to AK, HI, PR, GU or VI add $18.00 to the Express shipping rate.
Orders Over $500 SHIPPING POLICY
Shipping charges for orders over $500 will be calculated as a percent, based on order sub-total.
Percentages for orders shipped to the Continental U.S. or to an APO or FPO address.
- Ground - 5%
- 2 Day - 6.5%
- Next Day - 8%
Percentages for orders shipped to AK, HI, PR, GU or VI.
- Ground - 7%
- 2 Day - 8.5%
- Next Day - 10%
International Delivery Policy
Lacrosse.com proudly accepts orders from over 150 countries around the globe, click here to view a complete list of countries that we serve.
International customers will be required by their country to pay duties and taxes before they receive their package. These rates vary by country. Please take note of this extra cost, as it is not included with your Eurosport merchandise and shipping charges. Lacrosse.com is not responsible, nor can offer any specific advice regarding custom duties and taxes. For specific information, please consult with your local government import office.
Regular International shipping takes from 3 to 12 business days, depending on your distance from us (within the continental US). If you would like a quicker shipment, feel free to choose the Express shipping or 2 Day Shipping options. Videos are shipped directly from the manufacturer and therefore may take up to 7-10 business days.
For International Orders, delivery time on “International Mail” method is typically 10 – 15 business days. For the “International UPS” method it is typically 2 – 4 business days. Both methods are subject to additional delays. Please note that International delivery charges are based on weight and will be calculated during the checkout process. For further questions or inquiries on international delivery please email gacustserv@sportsendeavors.com or call us at 001-919-644-6800.
