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Policies

Privacy Policy

LACROSSE.COM respects your privacy and we take it extremely seriously. We recognize that it costs more to obtain a new customer than to keep a present customer. And, we take great pride in being honest, fair, respectful, and courteous to each and every customer. We will not rent, sell or exchange your email address or phone number. We do not collect any of your personal information unless you provide it to us. Any information that you provide to us will only be used to better serve your needs and to make your shopping experience more complete. We follow this policy not just because it is the law, but because we believe that it is the right thing to do.

Safety and Security Policy

Security is one of our top concerns. LACROSSE.COM maintains reasonable and appropriate standards to safeguard your Personal Information. When you enter Personal Information that contains a credit or debit card number in the designated and secured sections of our Web site, the information will be encrypted or encoded before it is sent over the Internet and when stored for processing. Personal Information that we collect and maintain is subject to physical, administrative and technical controls that are consistent with recognized industry standards.

If you would still prefer to telephone us with your credit card information, you can call 800-955-3876 or 919-644-6800 outside the U.S. Our Customer Service Team is available to assist you with all your needs Monday through Thursday 8:00AM to 2:00AM Eastern Time and Friday through Sunday 8:00AM to Midnight Eastern Time.

No Risk Return Policy

LACROSSE.COM follows a no-hassle return and exchange policy. If you are not completely satisfied with an item's fit or performance, simply return it for an exchange or merchandise refund. To return an item, use the returns section from your invoice. If you no longer have your invoice, you can use a sheet of paper, but be sure to include all relevant contact information. Send your package back via UPS or insured US Mail, and keep your record of the shipment. We can not accept responsibility for returns packages lost in the mail and we do not accept packages sent C.O.D. We offer free ground shipping on exchange items. Our #1 goal is your complete satisfaction and we guarantee it!

Free Returns on Footwear

In order to provide our customers with the best online shopping experience for new footwear, we provide free return shipping.

To receive free return shipping, please use the provided pre-paid label that was included in your shipment.

Free return shipping applies to all footwear shipped to the contiguous US. Excludes shipments to Alaska, Hawaii, AFO/FPO and international addresses.

Above return policies also apply.

Backorder Policy

An order for an item that is temporarily out of stock is called a "backorder." When you place an item on backorder, we will ship the item to you via our regular ground shipping as soon as it becomes available. You are never charged for a back-ordered item until it is shipped, and you may cancel an item on backorder at any time. You do not pay additional shipping for backorders. In regards to an international order, we can only ship one package per international order. If your order consists of several items, one or more of which are on backorder, we cannot ship the in-stock items until the backordered items become available. If you want to receive your in-stock items right away, you must remove the backordered items from your order and re-order them when they are in-stock.

Standard Delivery Policy

All orders from LACROSSE.COM are processed between 8:00AM and 4:00PM Eastern Time, Monday through Friday. As long as we receive your order within our processing time and the items that you order are in stock, your order will be shipped within 24 hours. Regular ground shipping takes from 2 to 7 business days, depending on your distance from us (within the continental U.S.)

Ground Shipping Rates

Order Total Shipping Rate
$0.01 - $4.99 $5.99
$5.00 - $10.00 $5.99
$10.01 - $25.00 $6.99
$25.01 - $50.00 $7.99
$50.01 - $75.00 $8.99
$75.01 - $100.00 $9.99
$100.01 - $150.00 $11.99
$150.01 - $200.00 $13.99
$200.01 - $250.00 $14.99
$250.01 - $350.00 $18.99
$350.01 - $500.00 $22.99
Over $500.00 By Percentage

*For Ground Shipping to AK, HI, or PR add $5.00 to the Regular Ground shipping rate.

2 Day Shipping Policy

You can upgrade to Express 2 Day Shipping for an additional $12.50 onto the Regular Ground shipping rate and have your items delivered within two business days, provided that we receive your order before 4 p.m. (EST).

**For 2 Day Shipping to AK, HI, or PR add $13.00 to the 2 Day shipping rate.

Two-Day Delivery on Footwear Policy

Lacrosse.com is committed to delivering all footwear to our customers within two business days within the United States. Orders placed before 4 p.m. Eastern will be delivered within two business days, and does not include delivery on the weekends. Standard shipping rates apply. Two-Day shipping upgrade on footwear can be combined with other shipping offers.

Any drop-ship or special order footwear items are not eligible for this offer. Any footwear that is taking pre-orders or is currently on back-order will ship via Two-Day shipping once the item is received in the warehouse. Footwear that is customized will ship via Two-Day shipping once the customization process is complete.

Offer not valid for international orders or shipments to AFO/FPO or PO Boxes. Excludes footwear accessories such as shoe laces, care kits, etc.

Express Shipping Policy

You can also order Express Shipping for an additional $21.50 onto the Regular Ground shipping rate and have your items delivered the next business day, provided that we receive your order before 4 p.m. (EST).

***For Express Shipping to AK, HI, or PR add $18.00 to the Express shipping rate.

Orders Over $500 SHIPPING POLICY

Shipping charges for orders over $500 will be calculated as a percent, based on order sub-total.

Percentages for orders shipped to the Continental U.S. or to an APO or FPO address.

  • Ground - 5%
  • 2 Day - 6.7%
  • Next Day - 9%

Percentages for orders shipped to AK, HI, or PR.

  • Ground - 7%
  • 2 Day - 8.7%
  • Next Day - 11%

International Delivery Policy

LACROSSE.COM proudly accepts orders from over 150 countries around the globe, click here to view a complete list of countries that we serve.

International customers will be required by their country to pay duties and taxes before they receive their package. These rates vary by country. Please take note of this extra cost, as it is not included with your LACROSSE.COM merchandise and shipping charges. LACROSSE.COM is not responsible, nor can offer any specific advice regarding custom duties and taxes. For specific information, please consult with your local government import office.

For International Orders placed before 2 p.m. (EST), delivery time on “International Mail” method is typically 7 – 14 business days. For the “International Express” method it is typically 1 – 3 business days. Both methods are subject to additional delays. Please note that International delivery charges are based on weight and will be calculated during the checkout process. For further questions or inquiries on international delivery please email gacustserv@sportsendeavors.com or call us at 001-919-644-6800.